We hope you will be delighted with every order you receive from MURO SHOES, but if you are not satisfied with your items, you can return them free of charge within 15 days of delivery, as long as the shoes have not been worn and are in the same conditions in which you received it.

You must notify us if you wish to cancel your order due to a lack of size in our system or to make the change of size or model. We only ask you to keep your purchase number to expedite the process.

👞Once your return request has been approved, place the shoe in the box and securely seal the prepaid shipping label on the outside of the package. It is important not to stick tape directly on the box so as not to mistreat it.

👞All items must be returned new, unused and with all WALL tags still attached. Any item returned to us in a damaged, dirty or altered state and in less than perfect condition may not be accepted and may be returned to the customer.

👞As you try on the shoes, make sure the soles are protected when standing on a carpeted surface, and keep the labels attached.

👞All successfully returned items will be credited to the payment method used when ordering, and in the same currency, within 14 days of receipt of your items. We will send you a confirmation email as soon as we have authorized the refund. The length of time the credited amount will appear on your statement is subject to your card issuer.

👞Occasionally, products may be unavailable or partially unavailable. This could be because the Product is out of stock, due to unexpected limits on our MURO resources, or because MURO has identified an error in the Product’s price or description, or because MURO is unable to meet the specified delivery time. In such circumstances, MURO will immediately inform you by email within a reasonable time at the time it occurs that the order placed has been cancelled, the reasons for the cancellation, therefore, MURO SHOES will not charge you for the products and A refund will be made no later than 24 hours after your purchase.

👞MURO ​​reserves the right to modify the prices of the Products offered for sale on the website at any time. Such modifications will only apply to future orders and will not affect orders you have already placed.

👞MURO ​​only accepts credit cards and other payment methods expressly indicated on the website NO DISCOUNTS ARE APPLIED without exception.

👞You shall bear the risk of loss of or damage to the Products from the time you, or a party designated by you and other than the carrier, takes physical possession of such Products. The Products will be delivered to the address indicated by you in the Order. Your signature will be requested upon delivery of the Products.

👞You shall bear the risk of loss of or damage to the Products from the time you, or a party designated by you and other than the carrier, takes physical possession of such Products.

👞In the event that the Products delivered are of unsatisfactory quality, not fit for purpose or not as described, you shall have the right to demand that the non-conformity of the Product be restored by fixing or replacing the Product by MURO in an expeditious manner. and free. You can demand the replacement of the Products instead of the elimination of the defect.

👞MURO ​​guarantees the authenticity and high quality of all products offered for sale on the website.

👞Every effort has been made to ensure that the colors on each product are displayed as accurately as possible. However, as models and computer screens can vary, we cannot guarantee that your monitor’s display of color will be completely accurate. Remember that the skins used by MURO are completely genuine, therefore they may present natural irregularities of the skin.

👞For any complaint, additional information or assistance related to the website or the purchase process and, for any request for information and / or clarifications regarding the Terms, you can contact MURO by sending an email to the following address: sales@muroshoes.com

👞If Muro needs to contact you, we will do so by phone or in writing at the email address you provided in your request.